Nagi Izzeldin

IT Manager – Operation Support

• Developed & Optimized IT Infrastructure: Spearheaded designing and deploying WAN/LAN networks, ensuring operational efficiency and policy compliance across ALIGHT Sudan offices. • Enhanced Organizational Efficiency through IT Support: Provided high-quality IT services, minimising technical disruptions and significantly improving staff performance. • Empowered Teams through Digital Literacy: Led Microsoft 365 training programs, fostering a culture of digital competency that resulted in a 25% boost in productivity. • Implemented Robust IT Asset Management Systems: Established a comprehensive asset monitoring framework, reducing IT equipment downtime by 20% and ensuring cost-effective asset utilisation. • Ensured IT Security & Risk Mitigation: Designed and executed security awareness programs, resulting in a 30% decline in cybersecurity incidents and enhanced data protection measures. • Led Digital Transformation via SharePoint: Developed and maintained a collaborative SharePoint platform, enabling efficient document management and team coordination. • Optimized IT Financial Planning & Budgeting: Effectively managed IT budgets, aligning financial resources with organisational goals while maintaining IT service excellence.

• Spearheaded designing and deploying WAN/LAN networks, ensuring operational efficiency and policy compliance across ALIGHT Sudan offices
• Provided high-quality IT services, minimising technical disruptions and significantly improving staff performance
• Led Microsoft 365 training programs, fostering a culture of digital competency that resulted in a 25% boost in productivity
• Established a comprehensive asset monitoring framework, reducing IT equipment downtime by 20% and ensuring cost-effective asset utilisation
• Designed and executed security awareness programs, resulting in a 30% decline in cybersecurity incidents and enhanced data protection measures

As a key Senior Leadership Team member (SLT) member, I provided strategic direction, operational oversight, and governance, leading a 160+ member team in Darfur and managing eight projects with a $10M+ budget. While acting as DDPO, I ensured leadership continuity and high-performance delivery. I streamlined project management, cutting timelines by 30% and boosting success rates by 10% while optimising budgets for cost efficiency and sustainability. Collaborating across functions, I enhanced support services, advised on innovative solutions, and led innovative initiatives that improved staff satisfaction by 30% and reduced operational costs by 10%. My leadership prioritised people management, operational excellence, and strategic growth.

• Steered and led a high-performance team delivering 7+ complex IT and change projects. Resulting in a 20% increase in operational efficiency and a 15% reduction in IT downtime. • Managed the implementation of new technologies and processes to keep IT operations running smoothly, resulting in a 90% decrease in user-reported issues.

• Steered and led a high-performance team delivering 7+ complex IT and change projects
• Managed the implementation of new technologies and processes to keep IT operations running smoothly

• Led the IT department through regular Service Improvement review sessions, ensuring high service delivery standards and optimising operational efficiency; diminished average resolution time by 20%, maintaining the percentage of Key Performance Indicators. • Created and Promoted IT policies and procedures, establishing standardised processes for system access, change management, and security management. This reduced security incidents by 30% and refined compliance with industry regulations. • Automated the IT Asset Management system (IT Hardware and software), leveraging data analytics to optimise asset allocation, and gained a 30% improvement in asset lifecycle management. • Implemented Innovation in business strategy to optimise ICT processes and ICT operations, increasing efficiency by 15%. • Implemented streamlined ICT processes, which reduced average ticket resolution time by 30% and increased customer satisfaction scores by 20%. • Led technology utilisation and Office 365 platform to create systems for routine operations in Sudan. This results in an 80% reduction in papers. • Managed a team of 20 IT professionals to streamline operations, resulting in a 15% increase in overall efficiency and $150,000 in cost savings. • Conducted regular IT strategy reviews and performance evaluations, ensuring continuous improvement and alignment with evolving business needs. This resulted in a 25% reduction in IT support tickets and a 20% increase in user satisfaction. • Implemented an automated system monitoring tool that proactively identified and resolved IT issues, resulting in a 40% decrease in mean time to resolution and a 25% increase in overall system performance.

• Led the IT department through regular Service Improvement review sessions, ensuring high service delivery standards and optimising operational efficiency; diminished average resolution time by 20%, maintaining the percentage of Key Performance Indicators
• Created and Promoted IT policies and procedures, establishing standardised processes for system access, change management, and security management
• Automated the IT Asset Management system (IT Hardware and software), leveraging data analytics to optimise asset allocation, and gained a 30% improvement in asset lifecycle management
• Implemented Innovation in business strategy to optimise ICT processes and ICT operations, increasing efficiency by 15%
• Implemented streamlined ICT processes, which reduced average ticket resolution time by 30% and increased customer satisfaction scores by 20%

• Supervised active communication strategies with thorough diligence, resulting in the seamless Handling of high-stakes IT operations and projects; achieved a notable 30% decrease in system blackouts. • Pioneered Innovation in business strategy to optimise ICT processes and ICT operations, increasing efficiency by 15%.· • Tracked and fixed shipping errors, prepared bills and invoices, and monitored budgets, ensuring that the quality of all services provided met the required standards and the project planning with 96%.

• Supervised active communication strategies with thorough diligence, resulting in the seamless Handling of high-stakes IT operations and projects; achieved a notable 30% decrease in system blackouts
• Pioneered Innovation in business strategy to optimise ICT processes and ICT operations, increasing efficiency by 15%
• Tracked and fixed shipping errors, prepared bills and invoices, and monitored budgets, ensuring that the quality of all services provided met the required standards and the project planning with 96%

• Implemented cost optimisation strategies, resulting in a 10% reduction in the ICT budget. • Maintain operational efficiency and service quality ICT challenges and improve staff satisfaction. • Identified opportunities in technology infrastructure and developed a technology strategy to align ICT with business objectives. • Monitored and performed all system and hardware maintenance and reduced the running cost for the ICT section by 20%. • Developed comprehensive risk assessment models and response strategies for potential cybersecurity threats in alignment with the organisation's ICT goals. • Minimized risk and potential legal issues and worked to get certified licensure from international USA authorities (work in one of the sanctioned countries). • Supervised active communication strategies with thorough diligence and achieved a notable 30% decrease in system blackouts.

• Implemented cost optimisation strategies, resulting in a 10% reduction in the ICT budget
• Maintain operational efficiency and service quality ICT challenges and improve staff satisfaction
• Identified opportunities in technology infrastructure and developed a technology strategy to align ICT with business objectives
• Monitored and performed all system and hardware maintenance and reduced the running cost for the ICT section by 20%
• Developed comprehensive risk assessment models and response strategies for potential cybersecurity threats in alignment with the organisation's ICT goals